Return requests will ONLY be considered within five (5) business days of receipt of the order and will not be accepted on personalized items. Personalization includes: names, numbers, chapters, crossing seasons etc. or anything other than a basic model. Returns and exchanges will only be accepted if there is a manufacturer’s defect or an inaccuracy on the part of The Exclusive Touch in regards to the original order. We maintain the right to determine what is or is not a manufacturing defect. Returns will only be accepted when accompanied by the proper Return Authorization form and Return Authorization number. This information can ONLY be obtained by:
- Contacting a customer service representative of The Exclusive Touch by calling (216) 206-0351. A representative will email or fax you a return authorization form.
- The return authorization form must be filled out by the customer and then faxed to The Exclusive Touch at (216) 206-0396 within 2 business days. If your return is authorized, you will receive a Return Authorization number (RA#) via email along with a copy of your Return Authorization form.
- The packaging must have the RA# clearly marked on the package and include the Return Authorization form that has been issued. Please ship all packages to:
THE EXCLUSIVE TOUCH
2579 NOBLE ROAD
CLEVELAND HEIGHTS, OH 44121
Any merchandise returned after five days of receipt will be subject to a 20 percent restocking fee and any unauthorized returns will be subject to a 25 percent restocking fee. Items that will be subjected to this restocking fee must fall into the aforementioned guidelines regarding manufacturers defects or inaccuracies on the part of The Exclusive Touch.
Returns, exchanges, or refunds will NOT be granted for items that are outside of the return window, or for items in which the customer has ordered the incorrect size or entered incorrect information, color options, letters placement etc. The Exclusive Touch will gladly exchange items for which they have provided the incorrect size based on the original order. In the event that items that must be shipped back to The Exclusive Touch because of company error, the customer will be reimbursed (in the form of a company check) for any shipping charges they have incurred. For shipping reimbursement please supply a copy of the actual shipping receipt from the shipper detailing the cost, and method of payment. All return shipments should be shipped via normal "Ground" shipping methods and not "Third Day Select", "2nd Day", "Next Day", or "Express" methods unless authorized by The Exclusive Touch in written form. The difference in cost of any unauthorized shipping method used will be absorbed by the shipper.
All merchandise to be returned or exchanged must be in new and unused condition. (i.e. if the item has been worn even once the return will not be authorized or will be rejected)
If you were mistakenly shipped incorrect merchandise at the fault of The Exclusive Touch or the customer The Exclusive Touch will send a "call tag" (prepaid shipment box) for the incorrect items and will wait to receive the items prior to shipping the correct items. In the event there is a time constraint we will send the correct items and the call tag and wait for the incorrect items to be returned. In the event the incorrect items are not returned within 10 business days the customer will be charged for the incorrect items to the method of payment used when the initial order was placed.